Technical Support Policies

Think of software support as a typical utility bill or phone bill.  These bills are simply a cost of doing business; to keep your doors open and your office functioning, you have to pay these bills.  ClinicPro makes it easy to keep your support updated through a monthly recurring charge on your credit card or checking account.  When you need our help, we are available.  Clinic Pro support is so much more than disaster protection but that is part of our support function.  Your technical support payment includes the following benefits:

1. Updates – This is the most important part of support because it keeps your program from becoming obsolete. Clinic Pro Software support entitles you to free updates, as they become available, to the ClinicPro Software program you purchased . Right now we are releasing updates every 60-90 days. A substantial portion of your support fees cover the programming costs necessary to provide upgrades. 

2. Telephone support – Technical support personnel are available from 8:00 a.m. – 8:00 p.m. EST Monday through Wednesday and 8:00 a.m. – 6:30 p.m. EST Thursday and Friday. You may only need to talk to a tech once every six months, but it is important that they are available when you need them.

3. Disaster assistance – If you are current on your support and experience a computer crash, you receive immediate assistance in getting up and running. We prioritize support calls like this:
a. High priority – any situation where the program isn’t running such as a hard drive crash
b. Second priority – any situation that yields rejections on electronic billing
c. Third priority – any program bug that can be documented and duplicated
d. Fourth priority – changes needed for future electronic or HCFA needs
e. Fifth priority – program changes/additions that will benefit all users
f. Low priority – program changes needed by only one office or small number of users

** If you choose not to pay support, you may:
1. Purchase updates as they become available. The typical update cost is between $1500-$2000 per update depending on the enhancements in each update. There will be a minimum $1500 update charge.
2. Purchase telephone support at $195/issue.
3. Disaster assistance – you may pay $195/issue for assistance getting operational again. However, your office will be scheduled as staff time permits – it will not be high priority if staff time is already scheduled.
 

Program support is one of the most important parts of the purchase of chiropractic software.  Please visit our support website:

             Clinic Pro Support

Contact information 

Phone:  (866) 333-2776